Frequently Asked Questions

How do I activate the photo?

Simply touch the print, hold a warm object (like a mug) near it, or place it in sunlight. The heat will trigger the image to appear.

Does the image disappear again?

Yes. Once the print cools down, it returns to its original dark state, hiding the image again. This effect can be repeated many times.

What kind of photos work best?

High-quality, well-lit images with good contrast produce the best results. Avoid very dark or blurry photos.

Can I use any photo?

Yes, you can upload any personal photo you like, as long as you have the rights to use it.

How long does delivery take?

Delivery within Poland usually takes 1–3 business days. Orders to other European countries typically arrive within 3–7 business days, while international deliveries outside Europe take around 7–14 business days. Please note that delivery times may vary depending on your location and customs processing.

Can I return or exchange my order?

Because each product is personalized, we typically do not accept returns. However, if there is an issue with your order, please contact us and we will make it right.

Need more help? Contact us anytime.

We’re here to help. If you couldn’t find the information you were looking for, please contact us directly. Our team will get back to you as soon as possible.

Contact

Contact form